Tauntus FAQs

Tauntus Cosmetics answers for commonly asked questions.

Does Tauntus Cosmetics test on animals?

No we are cruelty-free. We only test on humans.

Which payment methods are accepted in the Online Shop?

Paypal, Visa, Master Card, Discover, Stripe and Square

How can I support Tauntus?

We love our clients.  We are very active creating Tauntus Girls who love luxuriously Tauntalizing lips. You can support the Tauntus Cosmetics movement by purchasing our product online, joining us at one of our pop up events, inviting us to be a vendor at your upcoming event, posting pictures wearing your favorite Tauntus shade on:

Facebook Tauntus Cosmetics by Nadonya

Instagram #TauntusCosmetics

Twitter @TauntusCosmetics

or buying a Tauntus Cosmetic T-shirt to proudly display you are a Tauntus Girl, referring admirers of your luxuriously Tauntalizing lips to www.tauntuscosmetics.com.

How secure is shopping in the Online Shop? Is my data protected?

Yes, we use SSL encryption so please feel safe knowing that your private information is encrypted.

What exactly happens after ordering?

You will get an order confirmation in your email, along with an invoice for your records, delivery usually takes just a few days. 

Do I receive an invoice for my order?

YES! When your order is complete, you will automatically receive an invoice in your email.

How can I sign up for emails?

Sign up to receive emails to get the latest sales, new arrivals, and information about upcoming events go here to sign up

What is the return policy?

Return & Refund Policy
Thanks for shopping at TauntusCosmetics.com.If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.You need to have the invoice as proof of online purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 10 calendar days, depending on your card issuer's policies.

Shipping Policy

Tauntus Cosmetics by Nadonya ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. We do not ship to international addresses. Please be aware that orders could arrive in multiple packages, if one of your selections is not available for immediate shipping.

Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard Ground Shipping service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.

Tauntus Cosmetics by Nadonya Standard Shipping is primarily USPS, delivering packages to you more efficiently. USPS will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox.

This allows packages to arrive on Saturday as well as any other business day. In the event you request overnight/next-day delivery, tracking will be available through UPS or USPS, and will indicate the estimated delivery date.

This shipping method is available for shipments to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.

This shipping method is the only shipping method available for shipments to U.S. Territories, PO Boxes and APO/FPO addresses.

 

UPS 2nd Day Air and UPS Next Day Air

This shipping method is available for shipments to Continental U.S., Alaska and Hawaii addresses only.

 

Order Processing Time

Orders are typically processed for shipment in 1 to 2 business days.

 

Shipping Restrictions

Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address.

All orders containing Hazardous Materials have restrictions. See below for details.

 

Hazardous Materials

All orders containing Hazardous Materials must be shipped via Standard Ground Shipping and cannot be shipped via UPS 2nd Day Air or UPS Next Day Air. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.

Tauntus Website Privacy Policy

This privacy notice discloses the privacy practices for Tauntus Cosmetics by Nadonya and our website; http://www.tauntuscosmetics.com . This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

 

Registration 

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Sharing 

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

And/or: 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

Links 

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests 

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever material changes are made to the privacy notice, we will notify consumers via email.

 

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at www.tauntuscosmetics.com and follow thee support link.

Cancellation Policy

To serve you better, Tauntus Cosmetics by Nadonya will begin to process your order immediately after you click the SUBMIT ORDER button. Because we attempt to process orders immediately, we are unable to change or cancel an order once it is submitted.